Why is my purchase being declined?

There are a few reasons why you might be experiencing a failed transaction. Please complete the following checks before reaching out to customer support.

1. Do you have enough money in your Fortuna account?
2. Does your address on file with Fortuna (typically zip code) match your billing address?
3. Was your PIN entered correctly?  You can always reset your PIN in the Fortuna app!
4. Fortuna will decline any transaction we deem suspicious. Be on the lookout for a text message notification.
5. International purchases may be declined based on the risk of geography in which the transaction originated and the reputation of the merchant